Managed IT Services
DON'T WORRY AND GAIN PEACE OF MIND
Why wait for something to break or go wrong? With break/fix models and contracts businesses face the challenge of what to do when something breaks. Businesses face unexpected costs and loss of production and revenue. Our Managed IT Support offers peace of mind by giving businesses the opportunity to minimize downtime and predict IT service expenses.
- Peace of mind - 24/7 Monitoring and No Unexpected cost for Support.
- Minimized Downtime - We identify and fix issues before they cause problems with our 24/7 Monitoring.
- Lower Disruptions - we try to provide most services remotely or overnight to reduce disruptions.
- Expected IT Cost - a flat monthly fee that covers unlimited support.
OUR MANAGED SERVICES COVERS THE FOLLOWING:
Dedicated vCIO (Virtual Chief Information Officer) – We schedule quarterly meetings to review and discuss the current status of the business, goals and to inform of new technology and business processes that may help the client achieve their goals and visions.
Budget Planning - We understand that businesses need to create budgets for upgrades. So instead of waiting till the last minute we create expected cost of equipment and the benefits of investments.
Helpdesk Support - Provide support for end users that may be experiencing issues with devices, phone, or other tech components. Clients can reach our help desk by phone, email or website. Creating a Support Ticket is easy as 1-2-3.
On-site Support - Most issues or service requests can be handled remotely but for the issues that can't be done through remote services you can count on us to be there.
Customer Portal - Our Client Portal Provides customers the ability to stay up-to-date and informed of projects or tickets.
Network Documentation - We document and create visual plans for customer's to understand and remain in control of their of their network.
Asset Management - We create assets of customer's inventory to ensure we stay on top of warranties and knowledge of customer's inventory to ensure we create plans for upgrades.